The answers people need most often. If yours is not here, write to us.
Write to support
support@opnn.app. Say which gate it is about and what the app shows. We usually answer within two working days.
Install the Opnn app and create your account, or sign in. Then tap the link they sent you: it opens the invite in the app. If it opens this website instead, it shows your invite code: in the app, tap I have an invite code on the main screen and paste the code, or the whole message. An invite works once and expires, so ask for a new one if it is refused.
Open the gate's card, tap Sharing, history and settings, then Share this gate. Type a name for the person, tap Create an invite link and send it to them. You can remove them from the same place at any time: they stop opening over the internet at once, and their Bluetooth key is erased from the gate within about 5 minutes while it is online (at most 36 hours if it is offline).
To make the people you invite prove it's them, turn on Guests confirm with Face ID in the same place. Their Opnn app then checks their face or fingerprint (or the phone's passcode) before each open, so someone else holding their phone can't just open your gate. Your guests need the latest version of the app. Turning it on also resets their Bluetooth opening, which comes back once each of them opens the app with internet. The widget, the quick tile and Siri can't ask for Face ID, so for that gate they send your guests to the app. Your own phones are not affected.
Sign in on the new phone with the same account and your gates are there. If a phone was lost or stolen, first end its sign-in: on the sign-in screen type your email, tap Forgot your password? and set a new password from the email. The lost phone is signed out within the hour. If you sign in with Google or Apple, write to support@opnn.app and we sign it out. After that, stand next to each gate, tap Sharing, history and settings, open Wi-Fi and recovery, tap Connect to the gate, then Rotate keys, so the old phone can no longer open it by Bluetooth.
On the sign-in screen, type your email address and tap Forgot your password? A reset link is sent to that address. Check spam if it does not arrive.
Hold the button on the box for more than 10 seconds, until its light turns solid red and it restarts. The box forgets its Wi-Fi and its owner, so it can be set up again from the start. Remove the gate in the app first if you can; otherwise it stays in your list as Offline until you remove it or set the box up again on your account.