Delete your Opnn account
You can delete your account yourself in the Opnn app. It takes a few minutes at most and happens straight away. Without the app, write to us and we delete it for you.
In the app
- Open the Opnn app on your phone.
- Scroll to the bottom of the main screen, under your email address.
- Tap Delete account, then Continue.
- Confirm it is you: enter your password, or continue with Google. Accounts made with Sign in with Apple are deleted in the iPhone app.
Without the app
Write to support@opnn.app from the email address on the account and ask for it to be deleted. If you signed in with Apple and hid your email, tell us the address shown in iPhone Settings > your name > Sign in with Apple > Opnn. We delete it within 30 days and write back when it is done.
Ask us to delete my account
What is deleted
- Your sign-in: your email address and the link to Google or Apple.
- Every gate you own: its name, settings and access log.
- Every share you gave. The people you shared with can no longer open your gates; a gate that is offline at the time may still accept their Bluetooth key for up to 36 hours.
- Your place in every gate that was shared with you.
- The backup of your Bluetooth keys, your places, and any pending invites.
The controllers you owned must then be reset (hold the button on the box for more than 10 seconds) before anyone can set them up again.
What is kept
- If you opened a gate that belongs to someone else, those entries stay in that owner's access log, under the name the owner gave you, until the owner removes the gate.
- Safety copies of the database may hold deleted data for up to 90 days before they are erased.
Nothing else is kept. The full detail is in the Privacy Policy.